frequently asked questions

  What is Vacamania?

Vacamania is an online travel platform that connects tourists with local travel agencies. It enables users to book online packages, activities,and tickets for their trips. Book your vacation has become easier with Vacamania.

 

  Who is behind Vacamania?

We are a group  of people who are passionate about travel business. We are aware that e-commerce has been applied in all areas but not in the vacation sector. Based on this scenario we are keen to help customers that want to travel but have a limited time in meeting the right travel agency.  Thus, we build a tool that helps customers to connect with a genuine travel agency.

 

  What type of package does Vacamania offer?

For now, Vacamania offers packages in Malaysia(outbound), homestay, South East Asia, Asia and also European. We also offer activities and tickets for popular main attractions.

 

  How can I use Vacamania services?

Vacamania is an online platform which can be accessed on web browsers by visiting www.vacamania.com. We also developing apps on Apps Store and Google Play

 

  Why should I book with Vacamania?

Vacamania will give you an easy way to survey and book a travel package. We provide a payment solution using online banking, credit card and paypal. The travel agencies that registered with us are all licensed .

 

  Can I cancel my reservation and receive a refund?

Yes you may.

DAY OF CANCELLATION

CHARGE OF REFUND

22-44 days  before departure

65% from total charge is return

5-21 days before departure

35% from total charge is return

8-14 days before departure

50% from total charge is return

3-7 days before departure

75% from total charge is return

2 days before departure

100% from total charge is return

 

 

  My credit card is not being accepted. What should I do?

We  support only VISA and MASTERCARD, you may also be able to use other payment methods such as Paypal and ToyyibPay. . If problems occur, please contact us at support@vacamnia.com for help.

 

  Why should I register my travel agency with Vacamania?

Our site attracts numerous visitors from all around the world. They will choose and compare the desirable travel package.Every travel agency has their own account to manage and you can put unlimited travel packages for free .

  What are the requirements for listing my travel package on Vacamania?

Vacamania required all travel agencies to have a MOTAC license and SSM certificate  in order to put their package in Vacamania.

 

  How can I be verified as a travel agency by Vacamania?

After uploading your company details, MOTAC license and SSM certificate you have to wait for 2-12 hour in order for our team to verify your information. An email will be sent to you for the verifying process.

 

  I cannot list my travel package, what can I do?

If you are having difficulties with listing your travel package, please  contact us for support. Our IT team is there to help you.

  How do I ask for payout from Vacamania?

Vacamania will credit the payment toyour account in 2-3 working days after the customer completes their booking.

 

Messages {{unread_count}}
Chat with: {{currentConversation.display_name}}
{{chat.display_name ? chat.display_name[0] : ''}}

{{chat.display_name}}

You: {{chat.last_message.content}}

{{chat.unread_count }}